Terms of website use

This page was last updated: August 2025

About these Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use by which you may make use of our website.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them.

We amend these terms of use from time to time. Please check these terms of use to ensure you understand the terms that apply each time you use this site.

If you don’t agree to these terms of use, please don’t use this site.

What is this site for?

This site allows you to securely access and complete our identity verification process prior to settling your pension benefits.

Who we are

This website is operated by Hymans Robertson LLP ("We"). We are a limited liability partnership registered in England and Wales under LLP registration number OC310282 and have our registered office at One London Wall London EC2Y 5EA.

We are VAT registered. Our VAT Registration Number is GB 918394102.

Hymans Robertson LLP is authorised and regulated by the Financial Conduct Authority and is licensed by the Institute and Faculty of Actuaries for a range of investment business activities.

We carry out administration of your pension on behalf of your pension scheme/plan trustees.

This site is made available to you under our agreement with the scheme/plan trustees. Your rights as a member or beneficiary of the scheme/plan are set out in the scheme/plan rules and under UK pensions law. Please contact the trustees for more information.

Using this site doesn’t provide you with additional rights. We don’t offer products or services to scheme/plan members or beneficiaries of the scheme/plan and nothing in these terms is intended to create a legal agreement between you and us for the supply of products or services.

Related terms

There are other terms that may apply to your use of our website.

Our Privacy Policy Scheme Member Privacy Notice - Hymans Robertson. See how we may use your personal information.

Our Cookie Policy https://secure-uat.hymansidentityonline.co.uk/hymans-identity-and-verification-scan/cookie-notice, which sets out information about the cookies on our site.

Accessing our website

You’ll need a compatible computer or mobile device and supported browser to use this site.

We recommend that you use the most up-to-date version of your browser, so that you can access the latest features. Keeping your browser up-to-date also helps guard against security threats.

This site may be unavailable from time to time, for example because we’re carrying out some maintenance.

You must only use this site for the purposes we have explained. Inappropriate or unauthorised use of this site (including attempting to access the information of other people, or sending abusive, malicious or harmful material) may be a criminal offence.

We may suspend or terminate this site, or your access to it, at any time and for any reason.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. If you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. If you know or suspect that anyone other than you knows your user identification code or password, please contact [email protected].

Information on this site

The design, content and features of this site are owned by Hymans Robertson LLP or our licensors. The site is for your personal use only. You may download or print information from this site, but must not modify or republish it, or use it for commercial purposes.

You may share a link to this site only to direct a member or beneficiary of the scheme/plan to the site. Otherwise, you must not share links to this site.

Links from this site to other sites are provided for your information only. We have no control over the content of those sites and accept no responsibility for them. Please remember we’ll never send you a link asking for your personal information or user details – never enter these into any site other than this site on the main login page.

Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

The information contained in this website should not be regarded as advice or an offer, invitation or solicitation to enter into any financial obligation, activity or promotion of any kind as defined by the Financial Services and Markets Act 2000.

Our website changes regularly

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Acceptable use

You may use our website only for lawful purposes. You may not use our website:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website. This includes, but is not limited to:
- any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; and
- any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws of England and Wales.

We do not guarantee that our site will be secure or free from bugs or viruses. You should use your own virus protection software. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of these terms of use.
Not to access without authority, interfere with, damage or disrupt:
- any part of our website;
- any equipment or network on which our website is stored;
- any software used in the provision of our website; or
- any equipment or network or software owned or used by any third party.

Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The legal bit

Except as explained in these terms of use or prohibited by law, we and our licensors disclaim all responsibility and liability to you (including for negligence), even if foreseeable, arising from your use of any information displayed on or accessed from this site, your inability to use this site; or the accuracy or completeness of any information you provide to us via the site.

These terms of use are to be interpreted and governed by the laws of England and Wales. No claim may be brought against us in relation to this site or these terms of use outside the courts of the UK.

If there is a conflict between the information on this site, your benefits and the scheme/plan rules and UK pensions law, the scheme/plan rules and UK pensions law will govern.

If any provisions of these terms of use are unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Contact us

If you have any concerns about material which appears on our website, please contact [email protected]. You can also write to us at: Hymans Robertson, One London Wall, London, EC2Y 5EA.

Terms of Use